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BBQMAN
BBQ Super All Star
Joined: 13 Jun 2005
Posts: 15475
Location: Florida
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 Posted: Aug 17 2009 Post subject: Charged For leftover "To-Go" Box? |
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I guess there is a first time for everything.
We stopped by a local Cuban/Spanish raunt for a sammie and a pitcher of beer yesterday at lunch time.
This place is an established business that I have been to many times, but not recently.
The service was horrible and there was hardly anyone in the place.
The food was as good as I remembered, but the Cuban Sammie was a little light in the meat department.
I did order a side of black beans and yellow rice which was a huge portion so I had a pile left over.
I asked for a "To-Go" box for the leftovers. Then had to ask for it a second time.
Line item on the bill was an extra $.35, and the box was Styrofoam to boot which I hate anyway (another subject that we have hashed out here previously). 
Sure times are tough out there in the raunt industry.
But I can guarantee it will get tougher if you treat the customers you still have like this.
If I have to pay for the box fine. You might want to mention that to your customers.
And if I have to pay for it, please give me cardboard, plastic, or the cardboard style w/aluminum top.
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BBQMAN
"I Turned A Hobby Into A Business".
Providing "IMHO" Since 2005. |
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CrazyChef
Site Admin
Joined: 12 Jul 2007
Posts: 1760
Location: Worcester, MA
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| Posted: Aug 20 2009 Post subject: |
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Mike, where was this at?
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Mr. Mojo Risin'
BBQ Pro
Joined: 08 Nov 2007
Posts: 641
Location: Sugar Land, TX
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| Posted: Aug 20 2009 Post subject: |
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Next time just cover your plate with your napkin and walk out with that as you "to-go box". 
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BBQMAN
BBQ Super All Star
Joined: 13 Jun 2005
Posts: 15475
Location: Florida
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| Posted: Aug 20 2009 Post subject: |
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| CrazyChef wrote: | | Mike, where was this at? |
I don't generally post names unless the food and service is horrible.
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BBQMAN
"I Turned A Hobby Into A Business".
Providing "IMHO" Since 2005. |
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Hickorystix
Joined: 02 Aug 2009
Posts: 11
Location: Orlando
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| Posted: Aug 29 2009 Post subject: |
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| CrazyChef wrote: | | Mike, where was this at? |
You were only suppose to hear him whine. Yet again.  
I've been charged before for my to-go plate and fork on a to-go order. I suppose this could be a entirely new topic/ post for us to explore. Could it happen to others, does it? Is it right? What impressions are left in the consumer's mind when you feel jewed by them? Will you go back? How many people do you end up telling? Do you express your dissatisfaction with the owner, or silently fume inside?
All valid questions... Anyone, anyone?? |
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BBQMAN
BBQ Super All Star
Joined: 13 Jun 2005
Posts: 15475
Location: Florida
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| Posted: Aug 29 2009 Post subject: |
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| Hickorystix wrote: | | CrazyChef wrote: | | Mike, where was this at? |
You were only suppose to hear him whine. Yet again.
I've been charged before for my to-go plate and fork on a to-go order. I suppose this could be a entirely new topic/ post for us to explore. Could it happen to others, does it? Is it right? What impressions are left in the consumer's mind when you feel jewed by them? Will you go back? How many people do you end up telling? Do you express your dissatisfaction with the owner, or silently fume inside?
All valid questions... Anyone, anyone?? |
Well as a JEW I guess I'll skip the whine on that one.  
Just for the record funny man, I don't slander people's raunts by name unless it's a huge issue (like I got sick, the place was filthy, the owners were A-Holes).
As food for thought, I figured a line item for a to-go box was a bit much.
If you are hurting that bad, add the price onto the menu items.
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BBQMAN
"I Turned A Hobby Into A Business".
Providing "IMHO" Since 2005. |
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Hickorystix
Joined: 02 Aug 2009
Posts: 11
Location: Orlando
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| Posted: Aug 29 2009 Post subject: |
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| BBQMAN wrote: |
Well as a JEW I guess I'll skip the whine on that one.
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You mean, "Skip the Swine". Because aren't you whining again? All in good bbq fun  |
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Jeff Hughes
BBQ Super Pro
Joined: 14 Nov 2005
Posts: 1182
Location: Tulsa, Oklahoma
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| Posted: Aug 30 2009 Post subject: |
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| Hickorystix wrote: | | CrazyChef wrote: | | Mike, where was this at? |
You were only suppose to hear him whine. Yet again.
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What's your beef?
You gotta name?
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Pit Boss
BBQ Super Pro
Joined: 04 Sep 2008
Posts: 2362
Location: Mt. Pleasant, South Carolina
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| Posted: Aug 30 2009 Post subject: |
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I give to-go boxes and cutlery packs at no charge.
I do however charge for water ($.50) as I have cups, ice, and the cost of the water itself to absorb. It is listed on the menu with the price. Yes, some people complain about it...but it's much cheaper than the bottled water I have in the drink cooler ($1.50)...plus you get refills with the $.50 cup.
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OSoSlow
BBQ Pro
Joined: 17 May 2007
Posts: 900
Location: Tulsa - OK !
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| Posted: Aug 30 2009 Post subject: |
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yes BBQMAN, tacky to add it on w/o notice.... and I hope it's a place I don't go to normally in Sept. ! sounds like they are on the downswing- little meat and desperate charges......
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CrazyChef
Site Admin
Joined: 12 Jul 2007
Posts: 1760
Location: Worcester, MA
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| Posted: Aug 30 2009 Post subject: |
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Many restaurant POS systems (point of sale, not the other POS ) have an option for two different prices for food items. One for here and one for take out. If the food order is placed to go, then the (optional) alternate price is printed on the receipt.
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OSoSlow
BBQ Pro
Joined: 17 May 2007
Posts: 900
Location: Tulsa - OK !
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| Posted: Aug 30 2009 Post subject: |
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now- I would have paid for the to-go box, cause I'd hate to leave good food behind, but yeah the little surprise $.35 would have been a "huh...hmm"
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BBQMAN
BBQ Super All Star
Joined: 13 Jun 2005
Posts: 15475
Location: Florida
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| Posted: Aug 30 2009 Post subject: |
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| OSoSlow wrote: | | yes BBQMAN, tacky to add it on w/o notice.... and I hope it's a place I don't go to normally in Sept. ! sounds like they are on the downswing- little meat and desperate charges...... |
Is there anyplace you don't go to normally Bob? 
Let me know if you and the Mrs. have time time to get together while you are here.
Would love to have you by the house, or if time is an issue meet up for dinner or lunch.
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BBQMAN
"I Turned A Hobby Into A Business".
Providing "IMHO" Since 2005. |
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OSoSlow
BBQ Pro
Joined: 17 May 2007
Posts: 900
Location: Tulsa - OK !
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| Posted: Aug 30 2009 Post subject: |
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Sounds great ! really been missing that part of the country....
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Moe's Famous
BBQ Fan
Joined: 06 Jul 2009
Posts: 262
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| Posted: Oct 04 2009 Post subject: |
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[quote="BBQMAN"] | Hickorystix wrote: | | CrazyChef wrote: | | Mike, where was this at? |
You were only suppose to hear him whine. Yet again.
I've been charged before for my to-go plate and fork on a to-go order. I suppose this could be a entirely new topic/ post for us to explore. Could it happen to others, does it? Is it right? What impressions are left in the consumer's mind when you feel jewed by them? Will you go back? How many people do you end up telling? Do you express your dissatisfaction with the owner, or silently fume inside?
All valid questions... Anyone, anyone?? |
Well as a JEW I guess I'll skip the whine on that one.
Just for the record funny man, I don't slander people's raunts by name unless it's a huge issue (like I got sick, the place was filthy, the owners were A-Holes).
As food for thought, I figured a line item for a to-go box was a bit much.
If you are hurting that bad, add the price onto the menu items.[/quote]yes... thumbs up |
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SmokinOkie
BBQ Super Pro
Joined: 16 Aug 2005
Posts: 2078
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| Posted: Oct 04 2009 Post subject: |
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If they told you in advance there would be a service charge, then that would be fine. NOT telling you would be an issue for me. If they told me and I knew I'd have to pay the extra, then I could make a choice.
I got on for you. How about a place that says "I'm sorry, our Mgt doesn't allow us to let you take it home. When I asked, the Mgt didn't know what they meant, but they still wouldn't let me take it home."
Oh, and the restaurant is in Canberra Australia, so I don't think you need a name.... LOL |
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Jerk Pit Master
BBQ Super Pro
Joined: 09 Mar 2008
Posts: 1069
Location: Orlando, FL
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| Posted: Oct 06 2009 Post subject: |
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Tacky.
I have been to a Mexican restaurant that charges extra for the packaging on take-out orders. Once I observed how they package everything in their individual containers I understand why. However, said restaurant does not charge for take-out boxes for left overs.
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lantern
BBQ Super Pro
Joined: 26 Jul 2007
Posts: 2001
Location: Marion,NC
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| Posted: Oct 06 2009 Post subject: |
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| BBQMAN wrote: |
Just for the record funny man, I don't slander people's raunts by name unless it's a huge issue (like I got sick, the place was filthy, the owners were A-Holes).
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Slander would be if you were lying.
Otherwise it's just the name of a place you went to that didn't tell you that you were going to be charged for your to-go plate.
BTW, I can see the issue with not being told about the charge. I DO NOT like having my right to choose taken away. |
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