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Rolling Smoke Newbie

Joined: 17 Jul 2007 Posts: 31
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Posted: Jan 02 2009 Post subject: |
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I have received a lot of letters like this from suppliers and perspective suppliers and while none of them were from caterers, this letter tells me all I want to know or need to know about what type of business person you are and what kind of service I can expect from you. _________________ Jim |
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BBQMAN BBQ Super All Star

Joined: 13 Jun 2005 Posts: 15475 Location: Florida
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Posted: Jan 02 2009 Post subject: |
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| Rolling Smoke wrote: | | I have received a lot of letters like this from suppliers and perspective suppliers and while none of them were from caterers, this letter tells me all I want to know or need to know about what type of business person you are and what kind of service I can expect from you. |
So you yourself like the letter, or do not like the letter? _________________ BBQMAN
"I Turned A Hobby Into A Business".
Providing "IMHO" Since 2005. |
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Bluegrass BBQ BBQ Pro
Joined: 04 Mar 2008 Posts: 502 Location: Summersville, WV
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Posted: Jan 02 2009 Post subject: |
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Marv, Much better. Still just a little wordy for me but that's just me. You don't want to loose their interest. I believe these types of letters should be short and to the point. What they are looking for is what does this have to do with me and how can it help me or my company? Good job. _________________ Bluegrass BBQ
"Smoked to perfection"
http://www.smokedtoperfection.com/ |
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Rolling Smoke Newbie

Joined: 17 Jul 2007 Posts: 31
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Posted: Jan 02 2009 Post subject: |
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The letter was very informative but from a purchasing point of view, it was too lengthy. While it gave me a detailed history of Marv and how he conducts his business, I had to force myself to keep reading it through to the end.
From a buyers perspective, I want to feel like the decision I'm making is going to be best for the company and my career. With the market being as competitive as it is these days, I have a steady stream of salesmen pushing for face time in an attempt to get my business. If I were to contract Marv (or anyone for that matter) and the services provided did not live up to my bosses expectations, the nicely worded letter is going to do little to get me off the hook.
Just my opinion. _________________ Jim |
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marvsbbq BBQ All Star

Joined: 15 May 2005 Posts: 6186
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Posted: Jan 02 2009 Post subject: |
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In the letter, I not only want to tell about "Marv's BBQ" but tell the client WHY choosing Marv's over "another caterer" is the best choice. (therefore the reference to "other caterers").
If I were just to tell about "Marv's BBQ" with no reference to "other caterers" why would a client make the change from who (caterer) they currently use and choose Marv's??...Certainly not just becasue they got a letter in the mail from Marv's...don't think anyway.
I think they need something to "compare" what Marv's has to offer VS what another caterer has to offer.
My "idea" for this letter came from a letter I recently received from a mortgage broker I had used when we first bought our house (2001).
We were in the market to re-fi and were actually in talks with another broker and changed from that broker to the one that sent me the letter....We close next week. |
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hoverlover BBQ Fan

Joined: 27 Jan 2008 Posts: 156
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Posted: Jan 03 2009 Post subject: |
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I think the others on this thread are making great content suggestions, so I will comment on grammatical and spelling errors if that's OK. Nothing says "unprofessional" to me more than a letter that contains grammatical or spelling errors.
| marvsbbq wrote: |
The holidays are past and another new year is upon us…
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The word "past" in this sense is a noun, like "in the past". I think you are meaning to use the word "passed", which is a verb. Also, you don't want to end a sentence with ellipses. I would rewrite the first sentence like this:
The holidays have passed and another new year is upon us.
| marvsbbq wrote: |
As most struggling caterers are keeping their focus on high cost, “high end” catering (fancy stuff). We chose a different path, we wanted to help our customers no matter what their financial situation, get the best possible food at affordable prices. |
I'm not sure the proper grammatical term, but this first sentence ends abruptly, and the second is a run-on sentence. I would rewrite as folllows:
While most struggling caterers are keeping their focus on high cost, “high end” catering (fancy stuff), we chose a different path. We wanted to help our customers get the best possible food at affordable prices, no matter what their financial situation.
| marvsbbq wrote: | | along with many small extras that are not easy to see….all at an affordable price. |
Again, I wouldn't use the ellipses, but that's just an opinion. I don't think it's necessarily incorrect. I would end the sentence after "see" and make the rest a new sentence.
| marvsbbq wrote: | | So…if you need help with catering…whether it is to boost morale in your work place, employee recognition, wedding, birthday, retirement…funeral (we have catered many), even if you think you can’t afford a caterer-call us @ (360)-459-7729 and let’s discuss your situation. |
Again, the ellipses. Also, this sentence is a little lengthy. I would divide into two sentences:
So if you need help with catering, whether it is to boost morale in your work place, employee recognition events, weddings, birthday parties, retirement parties, funerals (we have catered many), please give us a call at (360)-459-7729. Even if you think you can’t afford a caterer, give us a call and let’s discuss your situation.
| marvsbbq wrote: | | Thank for trusting us with your catering needs and referrals in the past-we look forward to being part of your future as well. |
I would get rid of the dash and use a comma instead:
Thank for trusting us with your catering needs and referrals in the past, and we look forward to being part of your future.
I don't claim to be an expert in the area of grammar. These are just my recommendations based on what I saw from your letter. Use them as you wish! _________________ Southern Smoke BBQ - BBQ caterers in Springfield MO
http://www.southernsmokebbq.com
=========================
Ole Hickory EL-EC
DPP Fat 50
WSM
Webber Kettle |
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smalltruck BBQ Fan
Joined: 27 Jun 2007 Posts: 100
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Posted: Jan 03 2009 Post subject: |
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| marvsbbq wrote: | Ok, I REALLY appreciate your advice...I trust the advice on this fourm more than anywhere. That's why I call The Smoke Ring...HOME!
Upon your advice, I have re-worked my marketing letter and would really like you folks to take another look at it and again...pitch your thoughts.
Dear
The holidays are past and another new year is upon us… Thanks to all who booked their events with us over the past fifteen years! It is now time to settle in and welcome 2009 and we all hope it will be a better year than the past. Over the years, we at Marv’s BBQ have come to realize and be grateful for many things: our health, our family, our friends, and we are very grateful for being able to serve you as your Barbecue Caterer.
As most [color=darkred]other caterers are keeping their focus on high cost, “high end” catering (fancy stuff). We chose a different path, welearned how to meet our customers budgets and taste buds. We have a strong conscience as well as a high code of ethics, and strive to serve our clients with the best catering possible.
As your barbecue caterer, we focus on providing professional service, on site cooking with quality, sanitary, state of the art equipment and using the highest quality products available along with many small extras that are not easy to see….all at an affordable price.
So…if you need help with catering…whether it is to boost morale in your work place, employee recognition, wedding, birthday, retirement…funeral (we have catered many), even if you think you can’t afford a caterer-call us @ (360)-As you already 459-7729 and let’s discuss your situation. *edit did some removal*We are more affordable than most people think a caterer can (or should) be. Please think of us if friends or family members need a caterer as well.
We have been able to stay in the catering business because of you-our past clients and contacts who have allowed us to serve you with your catering needs. >>> (this reads like begging)Please help us so that we may continue to assist you and other clients with fair, ethical pricing options for years to come!<<<<( and looks like your accusing your competition of being crooks) Thank for trusting us with your catering needs and referrals in the past-we look forward to being part of your future as well.
Have a Happy & Prosperous New Year!
Marv Tuter
Marv’s Marvlus Pit Bar-B-Q Inc.[/color] |
Yeah I screwed the color up but I think you see where I was going |
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marvsbbq BBQ All Star

Joined: 15 May 2005 Posts: 6186
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Posted: Jan 03 2009 Post subject: |
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Thanks gang for all your suggestions. I read them all and made some suggested changes where I thought were needed. Especially the grammer..
Here is the "newly revised" letter, tell me what you think and please feel free to use any or all as you see fit for your own use.
Dear
The holidays are passed and another new year is upon us… Thanks to all who booked their events with us over the past fifteen years! It is now time to settle in and welcome 2009 and we all hope it will be a better year than the past. Over the years, we at Marv’s BBQ have come to realize and be grateful for many things: our health, our family, our friends, and we are very grateful for being able to serve you as your Barbecue Caterer.
As most other caterers are focusing on “high end” catering (fancy stuff), we chose a different path. We wanted to help our customers get the best possible food at affordable prices, no matter what their financial situation. That is why we became proficient in providing a catering service that is affordable to anyone, and is the reason we are still in the catering business today. We have a strong conscience as well as a high code of ethics, and strive to serve our clients with the best catering possible.
As your barbecue caterer, we focus on providing professional service, on site cooking with quality, sanitary, state of the art equipment and using the highest quality products available along with many small extras that are not easy to see….all at an affordable price.
So…if you need help with catering…whether it is to boost morale in your work place, employee recognition, wedding, birthday, retirement, funeral (we have catered many),or any special event, please give us a call @ (360)-459-7729. Even if you think you can’t afford a caterer, give us a call and let’s discuss your situation. As you already know, we cannot cater for free, but we are more affordable than most people think a caterer can (or should) be. Please think of us if friends or family members need a caterer as well.
We have been able to stay in the catering business because of you-our past clients and contacts who have allowed us to serve you with your catering needs. Please help us so that we may continue to assist you and other clients with fair, ethical pricing options for years to come!
Thank for trusting us with your catering needs and referrals in the past, we look forward to being part of your future as well.
Have a Happy & Prosperous New Year!
Marv Tuter
Marv’s Marvlus Pit Bar-B-Q Inc. |
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hoverlover BBQ Fan

Joined: 27 Jan 2008 Posts: 156
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Posted: Jan 03 2009 Post subject: |
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One more spelling error I see Marv
| marvsbbq wrote: |
Thanks for trusting us with your catering needs and referrals in the past, we look forward to being part of your future as well. |
_________________ Southern Smoke BBQ - BBQ caterers in Springfield MO
http://www.southernsmokebbq.com
=========================
Ole Hickory EL-EC
DPP Fat 50
WSM
Webber Kettle |
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Grnmtn BBQ Chef BBQ Fan
Joined: 24 Nov 2008 Posts: 161 Location: Vermont
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Posted: Jan 03 2009 Post subject: |
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Dear
The holidays are passed and another new year is upon us… Thanks to all who booked their events with us over the past fifteen years! It is now time to settle in and welcome 2009 and we all hope it will be a better year than the past. Over the years, we at Marv’s BBQ have come to realize and be grateful for many things: our health, our family, our friends and we are very grateful for being able to serve you as your Barbecue Caterer.
As most other caterers are focusing on “high end” catering (fancy stuff) we chose a different path. We wanted to help our customers get the best possible food at affordable prices, no matter what their financial situation. That is why we became proficient in providing a catering service that is affordable to anyone and is the reason we are still in the catering business today. We have a strong conscience as well as a high code of ethics and strive to serve our clients with the best catering possible.
As your barbecue caterer, we focus on providing professional service, on site cooking with quality, sanitary, state of the art equipment. We use only the highest quality products available along with many small extras that are not easy to see….all at an affordable price.
So…if you need help with catering, whether it is to boost morale in your work place, employee recognition, wedding, birthday, retirement, funeral (we have catered many*),or any special event, please give us a call @ (360)-459-7729. Even if you think you can’t afford a caterer, give us a call and let’s discuss your situation. As you already know, we cannot cater for free, but we are more affordable than most people think a caterer can (or should) be. Please think of us if friends or family members need a caterer as well. *I would take this out as it is a slight bit tacky
Marv’s has been able to stay in the catering business because of “you” our past clients and contacts who have allowed us to serve you with your catering needs. Please help us so that we may continue to assist you and other clients with fair, ethical pricing options for years to come! * are you suggesting others in your area are shady?
Thank you for trusting us with your catering needs and referrals in the past. We look forward to being part of your future as well.
Have a Happy & Prosperous New Year!
I took out all the commas infront of and... Some of the longer sentence structure I broke up to form smaller pargraphs. I also personalized certaint areas rather then the third person stuff. now let see if the highlighting worked. This is a nice break from my year end books... thanks for the break! _________________ Eat hearty and live life to the fullest..... Chef Brian
Meadow Creek PR72T modified adding a 2nd Meadow Creek PR 60 this week and 2 well loved Red Rivers going into retirement |
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Poppa's PTL Club BBQ Super Pro

Joined: 13 Sep 2007 Posts: 1578 Location: Lawrenceville, GA
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Posted: Jan 08 2009 Post subject: Re: New year "marketing letter".. |
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Marv, I write up a lot of corporate communications and am often asked to consolidate and punch up letters for our company. See if this re-write helps at all (along with the others, I thought your first draft focused too much on your competitors and was a little wordy). Here you go:
Dear XXXX
Wow, another new year is upon us… Thanks to all who booked their events with us in 2008 and prior. We welcome 2009 and hope it will be an even better year than the one just past.
Over the years, I have come to realize and be grateful for many things: my health, my family, my friends and a wonderful career in service to you as a Barbecue Caterer. Over the years, I have strived to help my customers no matter what their financial situation and provide excellent food at reasonable prices Fortunately, I have become proficient in providing a catering service with options which make my services within the reach of the average joe.
As you may have heard, I focus on providing quality food and professional service on your site while cooking with quality, sanitary, state of the art equipment and using the highest quality products available. I also provide many small extras that are not easy to see but which have a high impact on your enjoyment of your catered event. I buy products fresh for each event and cook on site, providing not just a catered event, but an experience.
Obviously, I'm not writing for my health, I want to continue to be Washington's premier caterer of on-site smoked foods and I need you to help me continue to be successful at doing something I love. So…if you need help with catering…whether it is to boost morale in your work place, employee recognition, wedding, birthday, retirement…funeral (we have catered many), even if you think you can’t afford a caterer-call me and let’s discuss your situation. My services are more reasonable than most people think a caterer can be.
Thank you for trusting me with your catering needs and referrals in the past-I look forward to being part of your future as well.
Happy New Year!
Marv Tuter
“Your friend in the catering business!” _________________ I likes to eat 'da pig!
Acts 11:5-9 |
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BBQMAN BBQ Super All Star

Joined: 13 Jun 2005 Posts: 15475 Location: Florida
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Posted: Jan 08 2009 Post subject: |
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Sweet Poppa, that ones a keeper to be sure!
Speaking of sweet, where have you been?
Hope all is well, and that you were not out of commission due to sweet slaw ingestion!  _________________ BBQMAN
"I Turned A Hobby Into A Business".
Providing "IMHO" Since 2005. |
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Poppa's PTL Club BBQ Super Pro

Joined: 13 Sep 2007 Posts: 1578 Location: Lawrenceville, GA
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Posted: Jan 08 2009 Post subject: |
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| BBQMAN wrote: | | Speaking of sweet, where have you been? |
Not quite sure how to take that one! Funny story, I did have one job where I used a little too much vinegar in my slaw dressing and didn't have any more mayo to balance it. My only option to balance the flavors...(gulp) sugar! Man, I sure did hate to do that to those fine folks, but sometimes you have to improvise.
I took several days off at the end of the year and was pretty freaking busy doing catering for the last 3 weeks. Pretty glad that it's over. The old back just doesn't work like it used to. Freakin' tumor's still giving me fits! I got busy working at my desk yesterday and forget to get up and move around for almost 6 hours. I had to get my wife to help me out of my chair because my feet didn't work (had to pull the old walker out). Funny how all those nerves are tied together.
I'm actually going into my busy season at work right now, so I'll probably be pretty sporadic for another couple of months. Nice to be missed. _________________ I likes to eat 'da pig!
Acts 11:5-9 |
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marvsbbq BBQ All Star

Joined: 15 May 2005 Posts: 6186
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Posted: Jan 08 2009 Post subject: |
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Thanks a lot Poppa's PTL Club for doing this. I knew by posting here I would get some GOOD (and some not so good) ideas.
I took your re-write and made yet a couple of changes but now have a final letter than I feel I can send out and get positive results back from.
Thanks again to EVERYONE that contributed thoughts and feed back to this thread.
Marv |
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OddThomas BBQ Super Pro
Joined: 07 Mar 2007 Posts: 2010 Location: North Carolina
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Posted: Jan 08 2009 Post subject: |
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| Harry Nutczak wrote: | | I am seeing excessive use of the word "I" , I think it would read much better by replacing that with "We". |
Not that I disagree with Harry's point at all, but it was a good comment to make my points from.
I think when you see an excessive use of the word "I" the only suitable substitute is the word "you". Changing "I" to "we", while perhaps making a small company seem larger, still keeps the focus of the content on you and your company--that's not where it should be. The real focus of the content should be on the customer and their needs. It's called customer focused language. It works.
Marv: For the record I think you should hire a skilled writer. I'm not trying to be mean when I say this Marv, but (based on this and other things you've posted) a lot of the material you write contains poor grammar, uses bad sentence structure, and feels very unpolished. I don't mind a letter feeling sincere and as if it were written by the owner, but it still needs to feel professional.
To the main point -- overall I feel the entire letter is too wordy (you mention how affordable you are like 5 times--who are you trying to convince?) and agree with others in that you should leave off any parts that trash talk your competitors in any way--just stay positive and on message.
Very few folks are going to take the time to read your letter so I also think you'd much better served by condensing the main points of the letter into a short bullet list, which can be absorbed quicker. e.g.
Short happy new year and thank you for your business in the past. Leave off all the filler about health and happiness and stay focused on the message--some people might not be doing well or may be ill. Again stay on message. I like something similar to the intro Poppa used
Wow, another new year is upon us and before we go any further we'd like to say thank you to our loyal customers for booking events with us in 2008 and prior. You are the most important aspect of our business and we appreciate your patronage and support. We welcome 2009 and hope it will be an even better year for everyone!
We know your hard earned money is important you and, now more than ever, real value for the money you spend money is a necessity. That's why Marv's Marvlus Pit Bar-B-Q pledges to continue to provide:
* Great Quality Foods at Affordable Prices
* Professional Service and Attitude
* Clean, State of the Art Equipment
(in all those words you don't really say anything else but you might also add a few other points)
* A Friendly, Family-Oriented Atmosphere
* The Best Doggone BBQ in the Puget Sound
Or whatever points about your business you want to push. You don't have to write a paragraph, but I would not go over 7 bullet points either.
And remember, whatever your catering needs, Marv's Marvlus Pit Bar-B-Q services all sorts of events:
* Weddings * Birthdays * Anniversaries * Retirement * Corporate Events (whatever you want to list, although I'd leave funerals off... just depressing.)
A short closing that mentions referrals...
Thank for trusting us with your past catering needs and we look forward to serving you in the future. Please recommend us to all of your family and friends in need of a quality, affordable caterer.
Have a Happy & Prosperous New Year!
That's the basic format...
Good luck.
Edit: I changed the phrase "I would go over 7 bullet points" to "I would not go over 7 bullet points", which was my original intent. I just think 7 bullet point is a nice, easy number... better than five, but less than 10, which I think is too many. Use your best judgment if you go this route.
Last edited by OddThomas on Jan 09 2009; edited 1 time in total |
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marvsbbq BBQ All Star

Joined: 15 May 2005 Posts: 6186
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Posted: Jan 08 2009 Post subject: |
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| Thanks Mike, that's a great help!! Your expertise shines through....again. |
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adolpho BBQ Super Pro

Joined: 03 Aug 2005 Posts: 1067 Location: Austin, TX
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Posted: Jan 09 2009 Post subject: |
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Hey Marv,
I agree with those that say grammar shows professionalism. Make sure whomever writes it, whether it's you or not, has an editor to read it over. Even OT made a mistake:
| OddThomas wrote: | | ...We know your hard earned money is important you and, now more than ever, real value for the money you spend money is a necessity.... |
I'm sure he meant to include the word "to" in between "important" and "you." Also, the comma should've been after "now" because "more than ever" refers to now. Either way, OT's letter has been the best idea if you want an informative one that is short. Just make sure there's always an extra set of eyes to look over whatever letter you create. I always have another teacher edit my letters home to parents.
With internet emails, forums, chats, IM, and so on, it's easy for all of us to start letting our grammar go. I know I'm guilty.  _________________ "Tag line? We don't need no stinkin' tag line!"
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OddThomas BBQ Super Pro
Joined: 07 Mar 2007 Posts: 2010 Location: North Carolina
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Posted: Jan 09 2009 Post subject: |
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| adolpho wrote: | | Even OT made a mistake |
I sure did... more than one actually. In my defense, I was in a hurry and I'm not sending that post out to my clients... although I don't think many of them would have caught the misplaced comma. At any rate thanks for pointing out my mistakes. |
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adolpho BBQ Super Pro

Joined: 03 Aug 2005 Posts: 1067 Location: Austin, TX
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Posted: Jan 10 2009 Post subject: |
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| OddThomas wrote: | | adolpho wrote: | | Even OT made a mistake |
I sure did... more than one actually. In my defense, I was in a hurry and I'm not sending that post out to my clients... although I don't think many of them would have caught the misplaced comma. At any rate thanks for pointing out my mistakes. |
Actually, that was well written for a speedy job. I hope I didn't offend you (your rolling eyes icon). I was just letting Marv and everyone know it's always good to have an editor. I know I do. Texas gives the TAKS Test to every high school student. They must pass in order to graduate. I'm a part-time grader (essays) for the state so my eyes tend to zero in on usage of commas and all. Sorry about being anal.
PAZ!!! _________________ "Tag line? We don't need no stinkin' tag line!"
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marvsbbq BBQ All Star

Joined: 15 May 2005 Posts: 6186
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Posted: Jan 10 2009 Post subject: |
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I started this thread not only to discuss my letter, but to give other caterers (business people in general) an "idea" that might work for them to help increase sales for the upcoming year.
So ANY help/advice is VERY much apprecaited!! |
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