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Wedding Cancelation- What Would You Do?
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BBQMAN
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Joined: 13 Jun 2005
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Location: Florida

PostPosted: Sun Feb 15 09 7:59 am    Post subject: Wedding Cancelation- What Would You Do? Reply with quote

So I booked (and received a deposit for) a pig only for an upscale wedding the end of the month.

Evidently the wedding has been called off due to future hubbies drinking and assaholic tendencies after a few tours overseas.

The brides mom has been undergoing chemo, and this wedding was scheduled around her treatments.

I was supposed to deliver the pig, and provide carving service at a separate food station complete with plates, utensils, and napkins.

I took the time to drive to north county last month to check the location (after it was booked, and a deposit was received).

So what would you do about the money?

The brides mom offered (through the wedding planner) for me to keep the deposit and use at a later time for another party.

From the looks of it, she might not make another party.

This is the second cancellation I've had this month........................
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SoEzzy
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PostPosted: Sun Feb 15 09 8:07 am    Post subject: Reply with quote

She made the offer in good faith, I'd take her up on it, and keep my fingers crossed it's not going to be a wake you cook at!
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Jeff_From_VA
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PostPosted: Sun Feb 15 09 8:16 am    Post subject: Reply with quote

You can stick it to her and keep the money, but is it worth the negative word of mouth you may get?
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Hell Fire Grill
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PostPosted: Sun Feb 15 09 8:37 am    Post subject: Reply with quote

I think you would be entitled to something for the time and effort you have into the job. The right thing to do is to keep what you have earned and return the rest. IMO
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Ranucci's Big Butt
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PostPosted: Sun Feb 15 09 8:59 am    Post subject: Reply with quote

I would return the deposit as she let you know a few weeks in advance. If anything maybe 10% of the deposit for drive time, but is 10% really going to make or break you?
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marvsbbq
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PostPosted: Sun Feb 15 09 9:06 am    Post subject: Reply with quote

A couple of years ago I had a cancelation for a wedding

Last edited by marvsbbq on Sat Mar 27 10 9:51 am; edited 1 time in total
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Jeff_From_VA
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PostPosted: Sun Feb 15 09 9:09 am    Post subject: Reply with quote

I just posed the question to my wife who now sells a s--t load of cakes, and specializes in weddings.

When I asked her the hypothetical her reply was "When did they cancel, how much have I done?"

Seemed like a reasonable response to me...

I have no idea how far that drive was, but unless it was a hike, or you are hurting for $$, I would say give it back...
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OddThomas
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PostPosted: Sun Feb 15 09 9:14 am    Post subject: Reply with quote

This is why I use the term "non-refundable date reservation fee". I let everyone know up front that once I take the date off my books, if the event is canceled for any reason, the reservation fee is non refundable. Period... don't even ask. I have various levels of fees depending on the size of the gig... for most it's $500 but for big stuff I charge a percentage of the total estimate. Also -- and I'm not totally sure about this --, but I think if you use the term "deposit", you might be in a gray area in terms of refunds.

Of course, since they are mine, I can also break my own rules and have in some instances. In this particular instance, I would defer to my moral compass. I would probably either refund the money or do as the client suggested and put it towards a future booking.
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Jeff_From_VA
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PostPosted: Sun Feb 15 09 9:31 am    Post subject: Reply with quote

OddThomas wrote:
In this particular instance, I would defer to my moral compass. I would probably either refund the money or do as the client suggested and put it towards a future booking.


Yeah the cancer/chemo thing is a tug at the heartstrings for sure.
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Mad Pig



Joined: 19 Feb 2008
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PostPosted: Sun Feb 15 09 1:02 pm    Post subject: Reply with quote

Just my two cents when it is to sure the job. If you cancel then you lose your deposit because you could have booked another job on that date and lose it do to this job that you lost. In my contracts if you cancel you lose your deposit. That is why we ask for one.
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dietzy
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PostPosted: Sun Feb 15 09 10:40 pm    Post subject: Reply with quote

Something to keep in mind. The reason for the cancellation is "future hubbies drinking and assaholic tendencies". The cancellation was not due to mother's health.


Rob
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buroaks
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PostPosted: Sun Feb 15 09 11:37 pm    Post subject: Reply with quote

I'm not in the business so I ask for some slack.

Just what in the devil is a deposit for? Maybe I'm too slow, but to my mind, this situation is the absolute reason for a deposit. Why do you even ask for a deposit?

Aside from the outright costs of product and labor to prepare it, you have time, travel expenses, and the loss of a catering slot in your season.

As bad as their conditions may be represented to you, they, in no way should coerce you into charitable giving that you would not otherwise engage in.
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BBQMAN
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PostPosted: Mon Feb 16 09 12:49 am    Post subject: Reply with quote

Thanks for your replies, much appreciated.

A definite conundrum to be sure.

As OT put it, some rules are meant to be broken (at our discretion, not the clients) and this is one of those times.

I do follow a moral compass in my business dealings, and that has served me well.

It's also true that nice guys often finish last, and no good deed goes unpunished. What the heck, I can still sleep at night!

This business is also about building relationships- I was working with an events planner that has a lot of contacts in the area.

I will be keeping $40.00 to cover my fuel and lunch for the site visit, and refunding the rest.

Seems more than fair, the planner thought it was being very gracious, and I'm sure the mother of the bride (whom was footing the entire bill) will (hopefully) be appreciative.

From what I've been told, all the other vendors have done the same.
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marvsbbq
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PostPosted: Mon Feb 16 09 2:03 am    Post subject: Reply with quote

I had a wedding cancel last year

Last edited by marvsbbq on Sat Mar 27 10 9:52 am; edited 1 time in total
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Bayou Black Iron
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PostPosted: Mon Feb 16 09 2:08 am    Post subject: Reply with quote

In this case...I think you did the absolute right thing Cool

In the race to be first, you always have to consider where that finish line is Shocked

Ya done good BBQMAN Smile
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az mike
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PostPosted: Mon Feb 16 09 2:51 am    Post subject: Reply with quote

Well done sir! I would like to buy you a beer sometime. You would never make it in the banking world though.
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G's BBQ
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PostPosted: Mon Feb 16 09 2:10 pm    Post subject: Reply with quote

Seems these things are starting to become more frequent. Closer to the date. less chance to re-book therefore less chance in refunding. I take any excuse for cancelling with a grain of salt.

But I do take each event on its own merit...
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Grnmtn BBQ Chef
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PostPosted: Mon Feb 16 09 9:36 pm    Post subject: Reply with quote

I know business is business, but go with your gut and follow the good karma. I would and have done this...Total up what you have for time and travel into the gig and reduce it from the deposit and send it back. From personal experience I see this good will always come back at a later date. Then I take the day if it dosen't book and do something nice for myself or family like going fishing. You get a nice day for yourself and gratitude from a future client and everyone they will tell about your top notch customer service.
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Virginia Q
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PostPosted: Mon Feb 16 09 10:44 pm    Post subject: Reply with quote

az mike wrote:
Well done sir! I would like to buy you a beer sometime. You would never make it in the banking world though.


Good thing he is in the bbq business then Smile Besides, the moniker BANKING MAN just wouldn't have the same ring to it Wink
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marvsbbq
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PostPosted: Mon Feb 16 09 11:51 pm    Post subject: Reply with quote

Here is an excerpt from the website of one of our local competitors on this subject....Pretty much goes along with my policy.

Last edited by marvsbbq on Sat Mar 27 10 9:52 am; edited 1 time in total
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